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All orders are shipped upon receiving a cleared payment.
For all the products in stock, orders received until 1:00 PM EST will be processed and shipped the same business day that they are received (Business day is from Monday to Friday excluding national holidays). All orders received after 1:00 PM might be processed the same day, but they will be shipped the next business day. Orders received after 1:00 PM on Friday will be processed and shipped on Monday or the next business day.
We provide free standard shipping for orders over $100.00 ($80.00 for our registered members). For all other orders there will be a charge of $5.25 for standard shipping and handling within continental US street address excluding PO Box Address, Alaska, Hawaii, Puerto Rico and Virgin Islands (There is an additional charge of $9.99 on these addresses in addition to either free shipping or the standard shipping charge).
* Please note that the delivery of packages to remote locations in Alaska may take more than 9 days due to variable schedules of delivery in those areas. Delivery of packages to APO/FPO/DPO might take 15 days or more.
Once the order is shipped, we will provide you with a verified USPS, FedEx or UPS tracking number.
We do provide following faster domestic delivery options at additional cost to customer:
Verifying of the shipping address is the responsibility of the customer at the time of placing the order. If you provide a wrong address, please kindly send us a message immediately before the order ships out. Once the order ships out, we will not be able to make a change to the delivery address while the package is in transit. Once the package is shipped, it is the responsibility of the customer to retrieve the package if it gets delivered to the wrong address which customer originally provided but did not correct.
If a package is returned to us either due to invalid address or absence of the customer at the address, we will provide you refund for the said order after deducting 20% restocking fee. Alternately, upon request, we can reship the returned package to the correct address at an additional shipping charge to the customer.
If you miss a delivery appointment, it is customer's responsibility to contact the carrier directly to schedule either a re-delivery or pickup of the package.
If the package is returned back to us for any of the following reasons, the customer will be responsible to pay the original shipping cost that we incurred (for free shipping orders) and a 20% restocking fee:
Alternately, upon request, we can reship the returned package to the correct address at an additional shipping charge to the customer.
If you notice any damage to your product or if you notice that you have received an incorrect item please kindly notify us immediately upon receiving the order so that we can take all the corrective measures to resolve the issue.
If you notice that you have received a defective product you should contact us immediately. All such defective items must be reported within 15 days of the delivery of the order. Once we hear from you, we will take all the corrective measures to resolve the issue.
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*Disclaimer: The products and the claims made about specific products on or through this site have not been evaluated by www.VitaminOcean.com or the United States Food and Drug Administration (USFDA) and are not approved to diagnose, treat, cure or prevent disease. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or any information contained on or in any product label or packaging. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem.