Privacy and Security Policy
At Vitaminocean.com, we strive hard to bring you the best collection of premium, high quality products so that our customers can get the best value for money from their purchases. Likewise we strive hard to provide our customers with the best purchase experience through our high quality service. A happy and satisfied customer is our benchmark for a complete and successful transaction. Please kindly help us succeed in this venture by being a part of our strong and happy customer base and by providing us good feedback as well as spreading around the good word about us.
At Vitaminocean.com we understand that value your information above anything else and we understand that you care about how we might collect, use, retain or share your information. Keeping this in mind, we provide utmost importance to protect your information and privacy as if it were dealing with our own information. It is our guarantee that we will not give out or sell your personal information or your account activity to anyone for any reason except if required by law to comply with judicial process, a subpoena or a court order or legal process or when we believe that such a disclosure is necessary to protect our rights. We additionally reserve the right to release such information to any law agencies if we reasonably believe your activity to be illegal or unlawful.
Secure Ordering
We use Secured Sockets Layer (SSL) technology to ensure the privacy of all transactions and personal information. This ensures that when you make an online purchase with us your personal information (including your name, delivery address, e-mail id, contact number and credit/debit card number) is encrypted and scrambled before it is sent to us which makes it virtually unreadable for anyone other than us to read it. This is done automatically whenever you access a page containing sensitive information. Additionally, unless you specifically direct us, no 3rd party is able to access or receive any of your personal information.
To be sure that you are accessing our secure server, before you submit personal financial information, look at the left corner of your browser search field. If you see a non broken key or a closed lock, it means that the SSL is active. Depending on your browser, you can click on the lock/key to bring out a dropdown window which will give you detailed information about the security feature of the transaction. Additionally when you look at the address line of your browser, if your transaction is secure, the first characters of the address in that line would change from "http" to "https".
TPlease note that some browser versions and some firewalls installed on your device do not permit communication through a secure server like the ones we. If for any reason you are not able to access our secure server, please feel free to place your order with us by phone or you can fax or mail in your order using our printable order form (both of which can be found from the “Contact us” section of our website. Additionally, make sure that you keep your account information (including sign in id and password) private and protected. Make sure to sign off from your account after you finish your transaction. Make sure to close the browser after finishing your transaction.
We are happy to help you with any other questions that you might have about the privacy and security of your information or transaction. You can always contact us any time using the “contact us” section on our website.
Fraud Protection
Just like any physical transaction, all major credit card companies as well as banks protect cardholders against unauthorized use or may limit your liability to a $50 deductible. In an highly unlikely scenario, if your bank or credit card company holds you responsible for the unauthorized use, Vitaminocean.com will cover you up to a maximum of $50.