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If you place an order for a particular product periodically, you can easily add it to our auto refill feature and we will make sure that your order is processed automatically after the duration of the period that you select. We will keep delivering this order to you periodically until you cancel the auto refill.
If there is any issue with your payment method on file, there will be a delay in processing such auto refill orders. In this case we will inform you about it and will process the order as soon as you update or provide us the necessary information.
You can edit the price/duration of your auto refill or cancel your auto refill orders by log in into your account
All orders are shipped upon receiving a cleared payment.For all the products in stock, orders received until 1:00 PM EST will be processed and shipped the same business day that they are received (Business day is from Monday to Friday excluding national holidays). All orders received after 1:00 PM might be processed the same day, but they will be shipped the next business day. Orders received after 1:00 PM on Friday will be processed and shipped on Monday or the next business day.
We will provide you a tracking number for all the orders that have been shipped and you will be able to track them simultaneously on the corresponding shipment carrier’s website. If you still have some issue with the status, you can call us or email us using the “Contact us” information and we will be happy to update you with the order’s status.
Please note that our inventory changes daily and unfortunately sometimes the product get out of stock. We try to get all such out of stock products as soon as possible. If there is going to be an extended delay we will notify you shortly after you've placed your order.
For multiple product/quantity orders, if we are able to get the back ordered product/quantity within short period of time, we may delay your shipping for that short period of time so that we can ship out your entire order together. However if there is an longer delay in procuring these, then we will ship out a part of your order that is available in stock while the remainder of the order will ship out as soon as we get the product back in stock at no extra shipping cost to you.
We use Secured Sockets Layer (SSL) technology to ensure the privacy of all transactions and personal information. This ensures that when you make an online purchase with us your personal information (including your name, delivery address, e-mail id, contact number and credit/debit card number) is encrypted and scrambled before it is sent to us which makes it virtually unreadable for anyone other than us to read it. This is done automatically whenever you access a page containing sensitive information. Additionally, unless you specifically direct us, no 3rd party is able to access or receive any of your personal information.
To be sure that you are accessing our secure server, before you submit personal financial information, look at the left corner of your browser search field. If you see a non broken key or a closed lock, it means that the SSL is active. Depending on your browser, you can click on the lock/key to bring out a dropdown window which will give you detailed information about the security feature of the transaction. Additionally when you look at the address line of your browser, if your transaction is secure, the first characters of the address in that line would change from "http" to "https".
At Vitaminocean.com, we strive hard to bring you the best collection of premium, high quality products so that our customers can get the best value for money from their purchases. Likewise we strive hard to provide our customers with the best purchase experience through our high quality service. A happy and satisfied customer is our benchmark for a complete and successful transaction. Please kindly help us succeed in this venture by being a part of our strong and happy customer base and by providing us good feedback as well as spreading around the good word about us.
At Vitaminocean.com we understand that value your information above anything else and we understand that you care about how we might collect, use, retain or share your information. Keeping this in mind, we provide utmost importance to protect your information and privacy as if it were dealing with our own information. It is our guarantee that we will not give out or sell your personal information or your account activity to anyone for any reason except if required by law to comply with judicial process, a subpoena or a court order or legal process or when we believe that such a disclosure is necessary to protect our rights. We additionally reserve the right to release such information to any law agencies if we reasonably believe your activity to be illegal or unlawful.
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*Disclaimer: The products and the claims made about specific products on or through this site have not been evaluated by www.VitaminOcean.com or the United States Food and Drug Administration (USFDA) and are not approved to diagnose, treat, cure or prevent disease. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or any information contained on or in any product label or packaging. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem.